Batman: Arkham Knight was recently pulled from Steam by Warner Bros. due to its performance issues.
It seems it was the right timing for Valve to impose a refund policy on Steam, and it did good asWarner Bros released the following statement on the Arkham Knight’s Steam community:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (http://support.wbgames.com/). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
This event is something that most people, including me, did not expect, and it is the best thing to do as the game suffers from heavy frame per second drops even with a very good PC.
Note: Batman: Arkham Knight PC port is developed by a different team, and we can only assume that the team lacked time to polish the port as the game’s released was already set. However, this could be fixed if only the PC port was delayed a few months, but hey, nobody would want that right?